Terms and Conditions

Inclusions

Online fare quotes includes relevant Airport parking, road tolls, GST.

Free meet & greet service for all airport pick-up.

No credit card fee for online bookings. In car payments attract 5% merchant fee.

Waiting Time

30 minutes grace applies to bookings from Melbourne Domestic Airport after landing.

60 minutes grace applies to bookings from Melbourne International Airport after landing.

10 minutes grace applies on all other bookings.

After the grace, waiting time would be charged as $1/minute.

Payment Methods

Online Booking:
All online bookings require a credit card to confirm the booking. However if you select Luxury Sedan or Premium sedan you can chose to pay direct to driver.

Direct to the Driver:

Only regular travelers can pay in car via credit card, cash or cabcharge. Van and SUV bookings still needs to be prepaid.

If you select Luxury Sedan or Premium sedan you can chose to pay direct to driver.

Cancellation Policy And Fee

Bookings from 8.00am to 10.00pm:

More than 2 hours notice: 10% charge applies

Less than 2 hours notice: 50% Charge applies
Less then 60 minutes notice: full charge applies

Bookings from 10.00pm to 8.00am:

  • Notify before 8:00PM: 10% charge applies
  • Notify after 8:00PM: 50% charge applies
  • If notify after 10:00PM: Full charge applies

No Contact

When we provide a car as requested and no contact (No Show) is made with the passenger, the relevant Full Charge applies.

Credit Card Fee

Credit Card payments attract a processing fee (inc gst) as follows:

No credit card fee when book and pay online.

No surcharge on cash payments.

5% merchant fee on all in car ESTPOS transactions.

Booking Acceptance

All online bookings are subject to acceptance. An auto generated email will be sent to you straight after the submission of the booking, but you will be contacted by one of our team members straightaway if we are unable to accommodate your booking.

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